Customer Fraud Protection
- Unlike other 3rd party venue providers, Under The Rainbow takes a little extra responsibility for your protection against online fraud - your money doesn't leave our accounts until your order is showing safely enroute to your address. All shipments are required to have tracking. for this reason. If your item doesn't get shipped, the Crafter doesn't get paid - so your money can be safely refunded should any problem arise.
- You payment information, other than contact information & payment manner, is not stored by us in any manner whatsoever - we use PayPal for online payment processing and do not retain any bank or credit card information what so ever.
Special Orders
- Some crafters will
allow specialized orders outside of regular options. Special
order ability will be noted in the description and will include
a text area for the request to be typed in. Please allow extra
time for delivery of these items, as special orders normally
cannot be anticipated and pre-made.
Shipping
& Costs:
- Shipping will
be one of the following: Fed Ex, UPS ground, or USPS deliver
confirmation. Choice is made by
the crafter on the best way to ship their items safely. Please
allow 2-6 weeks for delivery.
- Shipping costs
are estimated per item due to the fact that multiple items
ordered
may come from different crafters and locations. A refund
will be issued for estimations that exceed actual shipping
cost plus a reasonable packaging expense. Ordering multiple
items
from the same crafter will usually result in a refund for excess
shipping payment.
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